What is Kaizen?
'Kai'-'zen' means 'good change', or change for the better, done by everybody, everyday, everywhere. Kaizen is a mind-set permeating throughout an organisation, which fosters a continuous search by all employees at all levels and departments to find small improvements in the workplace, the products, services or processes. This kaizen mind-set creates an organisational platform or culture which is fed by one question asked by everyone at least once a day: 'What is one small step you can do to improve the product or process you work on?'
"Kaizen is a customer-driven strategy for improvcement... In Kaizen, it is assumed that all activities should eventually lead to increased customer satisfaction." Masaaki Imai
Kaizen is about improving products or services, but it is also about constantly improving processes such as operations, standards, office workflow, production, efficiency or sustainability, or indeed anything that may speed up, embellish, eliminate waste, simplify, reduce a step, remove toxins or fool-proof a process. Kaizen is particularly useful in reducing human mistakes in routine work, by considering small steps that would prevent human errors recurring. By continuously focussing on small improvements the whole workforce is a state of continuous innovation and change – this in turns makes the organisation nimbler, and more responsive and adaptable to change.
In Kaizen there may be no immediate results. But like compound interest, invisible to begin with, the benefits are enormous in the long run.
Kaizen applied across the company creates a culture, a "kaizen culture", of participation and development. Kaizen helps improve the services or products of an organisation, but it has an even greater impact on strengthening the personal development of everyone. Kaizen is a form of personal development that is directly relevant to, as well as emanates from the work being done. Kaizen enables experimentation, and requires leaders to listen to those doing the work with positive reinforcement. Kaizen not only allows innovation to flourish, it also motivates and engages the whole workforce.
Kaizen is a platform for change, innovation and engagement across an organisation.